Empire Wellness works to provide reliable, discreet, and
clearly communicated shipping for research-use products.
Shipping availability, delivery services, and estimated
transit times may vary depending on the destination and
order details.
01
Where We Ship
Empire Wellness currently ships to eligible destinations
within the United States.
Certain addresses or locations may be excluded based on
carrier restrictions, applicable laws, or operational
limitations.
-
PO Boxes may not be supported depending on the selected
shipping service.
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Military or restricted addresses may be subject to
carrier limitations.
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Certain U.S. territories or restricted destinations may
not be eligible for delivery.
02
Shipping Methods
Available shipping methods are displayed during checkout
based on your delivery address and order details.
OPTION 01
Standard Delivery
Reliable ground shipping for eligible destinations,
with estimated transit times provided at checkout.
OPTION 02
Expedited Delivery
Faster delivery options may be available depending
on destination and carrier availability.
OPTION 03
Carrier Service
The available carrier and service level are selected
according to the shipping options displayed at checkout.
03
Delivery Estimates
Estimated delivery times depend on the shipping service,
destination, carrier conditions, and the date your order
leaves our facility.
|
Service
|
Estimated Transit
|
|
Standard
|
Estimated timeframe shown at checkout
|
|
Expedited
|
Faster service where available
|
|
Priority
|
Availability and timing shown at checkout
|
Important:
Delivery estimates are not guaranteed delivery dates.
Carrier delays, weather, holidays, and other circumstances
outside our control may affect transit times.
04
Order Processing
Orders are processed according to our current fulfillment
schedule. Processing time is separate from carrier transit
time.
Orders placed outside normal business hours, on weekends,
or during recognized holidays may be processed on the next
available business day.
05
Tracking
Once your order has been processed and a shipping label has
been generated, tracking information may be sent to the email
address associated with your order.
Tracking information may take some time to become active after
the carrier receives the package.
You can also check your order status through your Empire
Wellness account where available.
06
Discreet Packaging
Orders are packaged with consideration for privacy and
product protection. External packaging is kept professional
and discreet and does not unnecessarily identify the contents
of the shipment.
07
Signature Requirements
Certain orders may require a signature at delivery depending
on order value, destination, carrier requirements, or other
applicable circumstances.
If a signature is required, the carrier’s delivery
instructions will apply.
08
Address Accuracy
Customers are responsible for providing a complete and
accurate shipping address at checkout.
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Verify your address before submitting your order.
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Address corrections after shipment may not be possible.
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Additional shipping costs may apply when an order must
be re-shipped because of an incorrect address.
For additional information regarding returned or undeliverable
packages, please review our Refund & Returns Policy.
09
Shipping Charges
Shipping costs are calculated based on the available shipping
service, destination, order characteristics, and applicable
carrier rates.
Any available free-shipping promotions or thresholds will be
displayed during checkout or through an applicable promotion.
10
Product Handling Upon Delivery
Product storage and handling requirements can vary by compound
and product format.
Always review the storage information supplied with the
specific product and follow your laboratory’s applicable
standard operating procedures.
Important Handling Information
Do not assume that every research compound has the same
storage, temperature, or handling requirements. Refer to
the product-specific documentation and applicable research
protocols for appropriate handling.
